Refund & Cancellation Policy
At Royal Bee, your satisfaction and well-being are our top priorities. While we strive to provide the highest quality treatments and services, we understand that schedules may change and adjustments may sometimes be necessary.
Cancellations & Rescheduling
We kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours’ notice may result in a cancellation fee. Arriving late to your appointment may shorten your treatment time to ensure we stay on schedule for all guests, and the full service fee will still apply.
Refunds
Completed services are non-refundable.
Prepaid packages and deposits may be credited toward future services, provided cancellations are made in accordance with this policy.
Gift cards, promotions, and special offers are non-refundable and cannot be exchanged for cash.
Service Adjustments
If you are dissatisfied with a treatment, please let us know during your visit or contact us within 48 hours of your appointment. We will do our best to address your concerns and may offer a service adjustment at our discretion.
Products
For retail products purchased in-spa, unopened and unused items may be returned within 14 days of purchase with proof of receipt. Opened or used products, as well as personal care items, are non-returnable.
Contact Us
For any questions or concerns regarding refunds, returns, or cancellations, please contact us at info@royalbeethevillages.com or call (352) 626-1597. Our team is always happy to assist you.